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Returns are easy with us

  • If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
  • All returned items must be in the condition you received them, with all hang tags attached and in the original packaging
  • Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable.
  • Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement
  • Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please contact us to receive a store credit in the form of a Gift Certificate.
  • Your gift return will be issued as a store credit in the form of a Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

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